Support

Answers to common questions about getting audio in, listening, purchases and your files.

Getting audio in

What do I need to use XeoPlayer?

An iPhone with iOS 18 or later. To import over Wi-Fi you also need another device with a web browser, such as a computer, on the same Wi-Fi network.

How do I add audio to XeoPlayer?

Tap Import at the top of your library. There are two ways in.

Over Wi-Fi, from a computer:

  1. Open Import in XeoPlayer.
  2. On a computer on the same Wi-Fi network, type the address XeoPlayer shows, such as http://192.168.1.24:8080, into a web browser. From another phone or an iPad, you can scan the QR code instead.
  3. Drop files or whole folders onto the page, or use its buttons to choose them. Keep the Import screen open on your iPhone until everything has arrived.

From the Files app: in the Import screen, tap Choose Files or a Folder and pick single files or whole folders, including ones in iCloud Drive. Anything not yet downloaded to your iPhone is downloaded first, so large files can take a moment.

Either way, everything arrives at the top level of your library, and folders keep what’s inside them.

My browser can’t open the address. What should I check?
  • Make sure your iPhone and the computer are on the same Wi-Fi network.
  • Guest networks and public Wi-Fi often stop devices from seeing each other. Try your home network instead.
  • Turn off any VPN on either device while you import.
  • Keep XeoPlayer open on the Import screen. The page only works while that screen is open.
  • Type the address exactly as shown, starting with http:// and ending with :8080.
  • If XeoPlayer says “Port 8080 is already in use”, close whatever else is using it, then reopen the Import screen.
Which audio formats does XeoPlayer play?

MP3, M4A, M4B, AAC, WAV, AIFF (.aif and .aiff), CAF and FLAC. Files with copy protection (DRM) aren’t supported. Anything XeoPlayer can’t play is left behind when you import, and the import page tells you so.

Why is a file missing from the list?
  • It may be in another folder. Each folder lists only its own contents, so open the folder the file is in. Search, too, looks only inside the folder you’re in.
  • Its format may not be one XeoPlayer plays, so it was left behind when you imported.
  • Its name may start with a dot. Hidden files like that are skipped.
Why did a file get “(copy)” in its name?

XeoPlayer never overwrites or merges anything. If a file with the same name is already there, the new one arrives with “(copy)” added: Chapter 1.mp3 becomes Chapter 1(copy).mp3, then Chapter 1(copy 2).mp3. A folder that arrives next to one with the same name arrives whole as Book(copy), so two copies of an audiobook never get mixed together.

Listening

Does XeoPlayer remember where I stopped?

Yes. It remembers the track, the exact second and the folder, even after you close the app or restart your iPhone. When you open it again, it goes back to that folder, ready to continue from the same second.

Does it keep playing when the screen is locked?

Yes. Audio keeps playing in the background and with the screen locked. The lock screen and Control Center show the track, artist, album and artwork, with playback controls. You can also skip 15 seconds back or forward in the app.

Playback paused after I watched a video in another app. Why didn’t it resume?

That’s how iOS shares audio between apps. A phone call only borrows the sound, so XeoPlayer picks up again when you hang up. An app that starts its own video or audio takes over instead, and iOS leaves XeoPlayer paused afterwards. Press play to continue; you’ll be at the same spot.

How does shuffle work?

Shuffle mixes up the order of the folder you’re playing. Turning it on mid-track keeps the current track playing and shuffles only what you haven’t heard yet, so nothing repeats, and Previous goes back to the track you actually heard before. The track number keeps its place in the folder, so it jumps around — 7, then 2, then 11 — which is how you can tell the order is shuffled.

Shuffle stays within one folder, and it turns off when you reopen the app.

Some track names look garbled. Can XeoPlayer fix them?

Usually it fixes them itself. Titles, artists and albums come from the tags inside your files, and the most common problem — text saved in one encoding but labeled as another, which turns Für Elise into Für Elise — is repaired automatically.

One rarer kind can’t be repaired safely: Cyrillic text saved as Windows-1251, which looks like Âàñèëüåâ. Guessing there could damage names that are already correct, so fix those tags with a tag editor on a computer.

Purchases

What happens after the five free days?

Importing new audio, over Wi-Fi and from the Files app, needs the full version: a 3-month or 1-year subscription, or a one-time lifetime purchase. Everything else stays free for good — playing, browsing, search, shuffle and deleting — for everything already in your library, including what you imported during the five days.

Will I be charged automatically when the free period ends?

No. The five days are part of XeoPlayer itself, not an App Store free trial. You don’t enter any payment details for them, and nothing is charged when they end. You only pay if you choose the full version.

How do I restore my purchase?

Usually you don’t need to: when XeoPlayer opens, it checks with the App Store and picks up purchases made with the Apple ID you’re signed in with.

If your purchase doesn’t show up, open the purchase screen and tap Restore Purchases, signed in with the Apple ID you bought with and online. The purchase screen opens from Import once the five free days are over, or from See plans and prices on the welcome card.

If XeoPlayer says no purchase was found, check which Apple ID you’re signed in with. If it says the App Store couldn’t be reached, nothing was checked yet; try again in a moment.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose XeoPlayer. Cancel at least 24 hours before the current period ends to avoid the next charge. Apple explains the steps in its guide to canceling a subscription.

When the subscription ends, importing turns off. Your library stays, and everything in it keeps playing.

How do I get a refund?

Payments go through Apple, so refunds do too. You can request one at reportaproblem.apple.com. If a refund is granted, importing turns off again, and your library stays as it is.

A family member’s purchase is waiting for approval. What now?

With Ask to Buy, the purchase waits until the family organizer approves it. XeoPlayer shows that it’s waiting, and importing turns on by itself as soon as the approval comes through.

I reinstalled XeoPlayer. Do I get another free period?

No. Each iPhone gets one free period. XeoPlayer remembers it in the iOS Keychain, which keeps it even when the app is deleted. The same memory keeps your purchase, so you don’t have to buy again after reinstalling. On a new iPhone, XeoPlayer picks up your purchase from the App Store when you’re signed in with the same Apple ID; if it doesn’t, use Restore Purchases.

Your files and privacy

Where are my files stored?

On your iPhone, in XeoPlayer’s storage. They aren’t uploaded anywhere: XeoPlayer has no servers and no account.

Does XeoPlayer collect any data?

No. There’s no account, no analytics, no advertising and no tracking. The details are in our Privacy Policy.

What happens to my files if I delete the app?

They’re deleted with it. XeoPlayer’s library lives inside the app, so keep your own copies of anything that matters, such as the originals on your computer.

How do I delete a track or a folder?

Swipe left on a track to delete it straight away. A folder always asks first, because it goes with everything inside it. To remove several at once, tap Edit, select them, then tap Delete. There’s no trash, so deleting is permanent.